Support Ireland

* NEW* Learn About Tutorful: Students and Parents Guide | Tutorful 9

• For Students & Parents - How do I find a great tutor? *NEW*
• For Students & Parents - What support does Tutorful offer? *NEW*
• Tutorful Community Forum - Getting Started
• For Students & Parents - Does Tutorful offer any guarantee? *NEW*
• For Students & Parents - What subjects & ages do Tutorful cover? *NEW*

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* NEW* Our Tutors 7

• For Students & Parents - How do I know that I’m getting a great tutor?
• For Students & Parents - What is your tutor selection process?
• For Students & Parents - How do I exchange contact details with a tutor?
• For Students & Parents - How can I share a file with a tutor?
• For Students & Parents - Why Choose a New Tutorful Tutor?

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Your Lessons 15

• NEW - For Students & Parents - What is a trial lesson?
• NEW - For Students & Parents - Can I request feedback from my tutor?
• NEW - For Students & Parents - Why has my lesson expired?
• NEW - For Students & Parents - How do I confirm my lesson?
• NEW - For Students & Parents - How can I reschedule or cancel a booking?

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Payments | For Students and Parents | Tutorful Support 12

• NEW - For Students & Parents - Do you accept PayPal?
• NEW - For Students & Parents - Why do I have to authenticate payments?
• NEW - For Students & Parents - Are my payment details safe?
• NEW - For Students & Parents - Do I receive a receipt?
• NEW - For Students & Parents - What do I do if I have a failed payment?

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*NEW* Your Tutorful Account 6

• For Students & Parents - I've forgotten my password!
• For Students & Parents - How do I manage my notifications? *NEW*
• For Students & Parents - Password-Free Login
• For Students & Parents - How do I delete my account?
• For Students & Parents - How do I use the Social Sign-up option/Login?

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*NEW* Tutorful Policies 3

• Academic Honesty
• Tutorful's Equality and Diversity Commitment
• Promotional Offer *NEW*

*NEW* For Students - Service Fee 2

• What do I get for my money? What’s included in the service fee? *NEW*
• Why is the service fee not the same for all of my lessons? *NEW*

*NEW* Problems with the app/ website (Students) 3

• How to check which version of my app and browser I am using *NEW*
• How do I report an issue on the website? *NEW*
• How do I report an issue on the app? *NEW*