Online Tuition Troubleshooting

How do I improve my connection?
As our online classroom does have a lot of features, it does require a strong internet speed. Slight drops in your speed intermittently will cause issues of...
Tue, 14 Feb, 2023 at 3:43 PM
My video/microphone isn’t working
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:43 PM
The Online Classroom audio isn’t working!
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:43 PM
The audio in the Online Classroom is delayed, fuzzy or echo-ey
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:42 PM
The Online Classroom isn’t loading!
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:43 PM
I’m hearing an echo (echo)!
If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, you can watch our online classroom seminar recording...
Tue, 14 Feb, 2023 at 3:43 PM
Enable camera and microphone access on Mac
Despite enabling browser permissions on Chrome or Firefox to access your camera and microphone, Apple's Mac environment sometimes overrides this with ex...
Thu, 23 Nov, 2023 at 9:45 AM
Always allow camera and microphone in Chrome
To make sure you don't run into any browser permission camera and microphone issues, you can set Chrome's camera and microphone access to "Alwa...
Thu, 23 Nov, 2023 at 9:45 AM
Allow Access to Camera in Safari
Safari will ask you to allow Lessonspace access to your device's camera and microphone each time you sign in or refresh the page. How to re-enable the...
Thu, 23 Nov, 2023 at 9:45 AM
NEW: My video/microphone isn’t working
Don’t panic! There are a few things that you can check to ensure everything is set up correctly. The first thing to try is to reload the page and join the...
Thu, 23 Nov, 2023 at 9:45 AM