*NEW* Online Tuition Troubleshooting

I can't hear my student or my student can't hear me
If you're having trouble with not hearing other participants, or others can't hear you, here are a couple of tips you can try to troubleshoot: Fir...
Thu, 25 Jun, 2026 at 10:40 AM
My video/microphone isn’t working
Don’t panic! There are a few things that you can check to ensure everything is set up correctly. The first thing to try is to reload the page and join the ...
Thu, 25 Jun, 2026 at 10:41 AM
How do I improve my connection?
What Internet Speed Do I Need? A strong, stable internet connection is key. Here's what we recommend: At least 6 Mbps download and 4 Mbps upload for ...
Thu, 25 Jun, 2026 at 10:41 AM
The Online Classroom isn’t loading!
If your classroom isn’t loading, try reloading the page! It can sometimes get stuck depending on your connection, so giving it a quick refresh can often giv...
Thu, 25 Jun, 2026 at 10:42 AM