We understand that sometimes you might need to change your plans. We encourage you to cancel or reschedule lessons with plenty of notice, as this gives tutors the opportunity to fill their lesson slots, which is important for their business. It also gives us the ability to help as many students as possible find their perfect tutor and achieve their learning goals.
A lesson is only officially cancelled when it is cancelled on the system. If you need help cancelling your lesson, please read our article detailing how to cancel a lesson.
Lessons cancelled more than 24 hours before the start time of the lesson will incur no charge.
Lessons cancelled less than 24 hours before the start time can incur a charge of 50% or 100% of the lesson cost, which is at the tutor’s discretion.
If a lesson is cancelled within 6 hours of the start time and the tutor waives the fee or charges 50%, the student will be charged a £5 Late Cancellation Handling Fee. If the tutor chooses to charge 100% of the lesson cost, the £5 Late Cancellation Handling Fee will not apply, so you will never pay more than the lesson cost for cancelling a lesson.
For example, if you cancel a £20 lesson 6 hours before the start time and the tutor chooses to charge 50% of the lesson cost for this late cancellation, you will be charged £10 in cancellation charges plus the £5 Late Cancellation Handling Fee. If the tutor chose to waive the fee for this cancellation, you would only be charged the £5 Late Cancellation Handling Fee.
In the event of your tutor cancelling a lesson due to a reason out of your control, such as the tutor being ill, you will not be charged.
Bookings cannot be cancelled after the lesson has started. Lessons which are not cancelled by the student before the start time but are not attended by the student will be charged at full price. If there are extenuating circumstances surrounding the lesson cancellation then a full refund may be appropriate at the discretion of the tutor and Tutorful.
If you need help or still have questions about our Cancellation Policy, you can get in touch with our Customer Success team.