So you’ve found a tutor’s profile that you think may be of interest to you! You can now either “Ask a question” or “Request a lesson” from them.


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Ask a Question


If you're not ready to book a lesson straight away, you can choose to 'Ask a Question' to the tutor which will allow you to send them a message. The tutor's response and your original message will appear in your messages where you can have a discussion to see if they're available to help. Any further messages will also be displayed here. 


Request a Lesson


If you decide you’re ready to ‘Request a Lesson’ you can select your desired date, time and duration of the lesson. You can check when your tutor is available by clicking ‘Show Work Hours’. If you specified your own availability when you made your search, we will pass this information to the tutor in case there is a more convenient time for both of you! 


If the tutor is available to help they will book a lesson, either at the time you requested or an alternate time when you have said that you're available. Once you have confirmed you are happy with the time and date of the lesson you will be asked to enter your bank details. Your lesson will then be booked in and appear in your "Upcoming Lessons" tab. Payment will not be taken until 24 hours after the end of your lesson.


Note that if you have specified when your availability, if your tutor is not available at the time you requested they may choose to book the lesson at a different time/date at a time that is convenient for both of you. You will be notified if this is the case and you will of course need to confirm you are happy with the new time/date booked before the lesson can go ahead and any payment details are taken.